Refund Policy

At Samosa Kitchen, every order is freshly prepared to order. Because ingredients are purchased and food is prepared specifically for your order, our refund policy is as follows:

Full Refund

A full refund will be provided if:

Your order has not yet been started; and
No ingredients have been purchased specifically for your order.

Partial Refund

A partial refund may be offered if:

Ingredients have already been purchased for your order; but
Food preparation has not yet begun.

The amount refunded will depend on the costs already incurred and will be determined at our discretion.

No Refund

Unfortunately, we are unable to offer a refund once food preparation has begun. This is because the food has been prepared specifically for your order and cannot be resold.

Order Cancellations

If you need to cancel your order, please contact us as soon as possible. The earlier you let us know, the greater the likelihood that we will be able to offer a full or partial refund.

Exceptional Circumstances

If there is an issue with your order due to an error on our part, please contact us promptly. We will always aim to resolve the matter fairly, which may include offering a replacement, partial refund, or full refund where appropriate.